Faq

99 Taxi Service – FAQ

General Information

1. What is 99 Taxi Service?
99 Taxi Service is a 24/7 cab service that operates across India, offering one-way, roundtrip, outstation, and airport transfers with a variety of vehicle options to suit different travel needs.

2. Where does 99 Taxi Service operate?
We operate all over India, with major branches in Delhi, Gurgaon, Aligarh, Agra, Mathura, Noida, Faridabad, Bangalore, Jaipur, Lucknow, and Ayodhya.

3. What services does 99 Taxi Service offer?
We provide one-way trips, roundtrips, outstation travel, airport transfers, and customized tour packages.

4. What vehicle types are available?
We offer Comfort Mini, Sedan, SUV, Ertiga, Innova Crysta, Hycross, Luxury Cars, Tempo Travellers, Mini Buses, and Volvo Buses to cater to various group sizes and travel preferences.

5. Are 99 Taxi Service vehicles safe and well-maintained?
Yes, our vehicles are regularly inspected and maintained to ensure safety and comfort. Our drivers are well-trained and follow all safety protocols.

Booking and Reservations

6. How can I book a ride with 99 Taxi Service?
You can book via our website at www.99taxiservice.com, by calling our helpline numbers, or by emailing us at info@99taxiservice.com or 99taxiservice@gmail.com.

7. Is it possible to book a ride in advance?
Yes, we allow advance bookings for all types of trips. Booking early is especially recommended for peak travel seasons.

8. Do you offer a mobile app for booking?
Currently, our primary booking methods are through the website, phone, and email. We are working on expanding our digital options.

9. Can I book a ride for someone else?
Yes, you can book a ride for another person by providing their details during the booking process.

10. Is there a minimum notice period required for booking?
For local rides, we recommend booking at least an hour in advance. For outstation and tour packages, please book at least a day in advance.

Pricing and Payments

11. How are fares calculated?
Fares are based on the distance, type of vehicle, and any additional services chosen. We provide transparent pricing with no hidden fees.

12. Can I get an estimate for my ride before booking?
Yes, you can request a fare estimate on our website or by contacting customer support.

13. What payment methods are accepted?
We accept cash, credit/debit cards, UPI payments, and popular digital wallets.

14. Do you offer any discounts or promotional codes?
We occasionally offer discounts for specific routes or during festive seasons. Check our website or contact us for ongoing promotions.

15. Is tipping the driver necessary?
Tipping is optional and at the passenger’s discretion. It’s not mandatory.

Service Types and Vehicle Options

16. What is the Comfort Mini option?
Comfort Mini is a compact car option ideal for solo or two-person trips for shorter distances within the city.

17. Can I choose a specific vehicle model for my ride?
Yes, you can select a preferred vehicle type during booking. Vehicle availability may vary depending on location and demand.

18. What is the Tempo Traveller option?
Tempo Traveller is a comfortable van suitable for medium to large groups, ideal for group outings and family trips.

19. What is the difference between one-way and roundtrip services?
One-way service allows you to book a ride to a specific destination with no return, while roundtrip service includes a return journey on the same day or at a later date.

20. Do you provide luxury cars?
Yes, we offer luxury cars for those who want a premium travel experience.

Airport Transfers

21. Do you provide airport pickup and drop-off services?
Yes, we offer timely airport pickups and drop-offs. Please provide your flight details for the best service.

22. What if my flight is delayed?
We track flight statuses to adjust the pickup time if there’s a delay. Please keep us informed about any changes.

23. Is there extra luggage space available for airport transfers?
Yes, depending on the vehicle chosen. If you have extra luggage, consider booking an SUV or larger vehicle.

24. How early should I book for an airport transfer?
Booking at least two hours before your flight’s scheduled departure or arrival time is recommended.

25. Is there an additional charge for waiting at the airport?
A small waiting fee may apply for extended wait times. Our customer support can provide specific details.

Outstation Travel

26. What is an outstation service?
Outstation service is for intercity travel where passengers book rides to destinations outside their city of origin.

27. Are there any distance limitations for outstation trips?
No, we offer long-distance travel across India. Please specify your destination, and we’ll provide the best options.

28. Can I book an outstation trip for multiple days?
Yes, we offer flexible booking options for multi-day trips.

29. Are there additional charges for night travel?
There may be a small additional charge for overnight trips. Contact customer support for details.

30. Do I need to arrange accommodation for the driver on multi-day outstation trips?
Yes, accommodation for the driver is required on multi-day trips. Our team can assist with planning.

Tour Packages

31. Do you offer customizable tour packages?
Yes, we provide customizable tour packages to various destinations. You can create your itinerary with our assistance.

32. Which popular tour packages are available?
We offer packages for destinations like Jaipur, Agra, Mathura, and more. Contact us for details on current tour options.

33. Are guided tours available?
Guides are not included, but we can help you arrange one upon request.

34. How can I book a tour package?
You can book a tour package via our website, by calling our helplines, or by emailing us.

35. Is there a minimum group size for tour packages?
No, our tour packages are flexible and can accommodate both individuals and groups.

Customer Support and Policies

36. How can I contact customer support?
You can reach us at our branch helpline numbers:

Gurgaon: 09258606790
Delhi: 9041848799
Aligarh: 8191918101

37. What if I need to cancel my booking?
You can cancel by contacting us directly. Our cancellation policy will apply, so please review it during booking.

38. Are cancellations free?
Cancellation fees may apply based on the timing. Contact us for more details on our cancellation policy.

39. Can I modify my booking details?
Yes, you can modify your booking details by reaching out to customer support.

40. What if I lose an item in the cab?
Contact us immediately if you leave any belongings in the vehicle. We’ll assist you in retrieving them.

Branches and Contact Information

41. Where are your major branches located?
Our branches are located in Delhi, Gurgaon, Aligarh, Agra, Mathura, Noida, Faridabad, Bangalore, Jaipur, Lucknow, and Ayodhya.

42. Do you offer local city rides in all branch locations?
Yes, we offer city rides in all our branch locations across India.

43. Are there special services for corporate clients?
Yes, we offer corporate travel packages. Please contact us for more details.

44. What is the email address for general inquiries?
You can reach us at info@99taxiservice.com or 99taxiservice@gmail.com.

45. Can I visit your branches directly?
Yes, our branches are open for inquiries. Please call in advance to schedule a visit.

Additional Services

46. Do you provide wedding car rentals?
Yes, we offer wedding car rentals with a range of luxury vehicles to choose from.

47. Are there packages for group travel?
Yes, we provide Tempo Travellers, Mini Buses, and Volvo Buses for large groups.

48. Can I book a cab for special events?
Yes, we offer cabs for events such as conferences, parties, and corporate gatherings.

49. Do you provide vehicle rentals without drivers?
Currently, we only offer vehicles with drivers for all services.

50. How can I provide feedback or report an issue?
You can provide feedback on our website or email us at info@99taxiservice.com. We value your input and strive to improve continuously.

Call Us
9258606790